COMPLAINTS PROCEDURE
MANDY BANTON | Registered Osteopath
My promise to you
If you have a complaint or concern about any aspect of your treatment, please let me know as soon as possible. Give full details of your complaint and I will treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards.
Let me know
Make your complaint to me either in person, by phone, by letter or in an email (details below).
I will investigate your complaint during the following few days and aim to:
- Find out what happened and what went wrong
- Make sure you receive an explanation and an apology if this is appropriate
- Identify what I can do to ensure that this problem does not arise again
If you prefer
If you feel uncomfortable complaining directly to me or do not feel that your complaint has been resolved to your satisfaction, you can speak directly to the
Institute of Osteopathy Complaints Resolution Service, by freephone 0800-110-5857 or emai enquries@iOsteopathy.org
Concerned about safety?
If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 0207-357-6655. Please note that the General Osteopathic Council cannot award compensation.
Mandy Banton | Registered Osteopath
1 Kingsway Avenue, Newcastle upon Tyne NE3 2HS
Telephone 0191-285-9316
